Unlocking The Potential Of A Contact Center Through CX Data |
Posted: August 13, 2022 |
While the CX center is often at the core of CX strategies by sharing insights and breaking down siloes, for most CX organizations, this is a far-off dream because there are internal perceptions over what CX can do. If organizations are to unleash the full potential of the CX center they have to overcome obstacles that hinder collaboration and find more efficient means to analyze customer insights.
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