CX industry update: Flexibility is the future of contact centers |
Posted: October 9, 2021 |
With CX agents, engineers, and business users working in different locations, nowadays, CX systems must be flexible enough to be used across a vast network. In this case, a flexible system would be accessible and easy to use, leading to lean and efficient operations. Flexibility is also crucial for WFH operations because employees require access to a sophisticated backend that is free of the restrictions from physical servers.
|
||||||||||||||||||||||||||||||||||||||||||||||||||||
|