5 Best Ticketing Software Every Business Should Use |
Posted: October 13, 2021 |
As your business and customer base enlarges, it is increasingly important to have a helpdesk ticketing system to ensure the smooth running of operations. It enables swift and efficient handling of queries, requests, or incident reports emanating from different channels. A ticketing software creates a central point of contact, saving you time by routing all service requests into a single helpdesk and designing workflows that resolve issues according to priority. The system also keeps the data, so customer reps already have an idea about the client's problem in repeated customer cases. With such background data, the agent can quickly and efficiently attend to the client. Best Ticketing Software Tools for Your Business1. Support.cc by 500appsSupport.cc comes loaded with many benefits, including ticket management, helpdesk automation, advanced reporting, and knowledge base management. It allows users to view customers’ interactions in one dynamic interface, enabling them to process tickets efficiently and seamlessly. It has a tool - Kanban View - that allows users to view new, open, pending, and closed helpdesk tickets. Support.cc comes with other 30+ apps that cover your marketing, sales, productivity, HR and operations areas of business, where you will be getting the complete suite for $14.99/month per user. 2. HubSpotHubSpot provides a one-to-one support experience that will delight clients and improve their general productivity. It enables you to create a knowledge base for internal support or starting a company email alias. The knowledge base will ensure service information and guides are always available for your agents. It has a solo plan worth $49 per month for a single user and a team plan at $99 a month for five. The team plan costs $8 for any other uses. You will get a two-month free subscription if you purchase a yearly subscription. 3. Jira Service DeskJira service desk allows your agents to create several projects for organizing and processing inquiries. It will enable you to create a service desk project for each topic and have agents sending their queries using their email if you end up providing support for several products, areas, or departments. It works together with Confluence to help users create a knowledge base for internal documentation. This allows users to self-serve and finds solutions to simple queries, thus allowing your team to solve more complex tasks. The software is affordable. It has a free account that has a limit of three users. Their paid plan goes for $20 per month for the standard plan and $40 per month for the premium plan. The paid plan allows up to 5,000 users. 4. FreshserviceFreshservice is intuitive and user-friendly, especially for mobile applications. It allows users to build a standardized, sustainable approach in query management and allows easy collaboration between agents. The user can isolate queries and find patterns between numerous incidents without disrupting the service. The software enables incident management, SLA management, asset management, and knowledge base. The software dashboard displays an extensive view of team performance and helps you figure out areas that need improvement. It is user-friendly; hence you will not need training for your agents. It gives users a 21-day trial. Their paid plans start at $19 per month per user, $49 for growing teams, $79 for large groups, and $99 for enterprises. 5. Alloy NavigatorAlloy navigator is fresh in the market as it was released in 2019. It allows users to customize asset management solutions to incorporate your help desk, ITIL standards, change management, ticket, and asset incident. It has a mobile application, allows customizable IT process, has an online web portal and end-user knowledge base portal. A paid plan starts at $19 for an explorer package for one to three agents. An express plan allows four or more agents, and it is worth $49 per month. Their enterprise plan is worth $79 per month per agent and comes with more features. ConclusionA good ticketing software will make it easier for your team to handle customers’ queries. Go for a ticketing application that leverages technology to automate tasks. This way, you will meet your client's expectations, and your employees will resolve many issues, leading to clients' satisfaction. It is crucial to select a robust ticketing software that comes with high scalability, omnichannel support, ticket assignments, workflow automation, knowledge base, and advanced reporting, among other benefits.
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