In many cases, language becomes a big barrier for patients when they come for dental care. If you as a dentist want to provide quality care, you need to solve this type of problem.
In the US, the number of Spanish speaking citizens is constantly rising. As a result, it is a good idea for your dental practice to hire a multilingual answering service. It will expand your patient reach by allowing non-English speaking people to communicate with your dental office. In addition, there are many other benefits of using a multilingual answering service.
Impress Your Patients
People tend to connect with a service when they get the opportunity to communicate with them in their native language. Having a multilingual answering service clearly shows how much you care about patient satisfaction and also helps you to attract more patients to your dental practice.
Reach New Patients
Having a multilingual answering service also expands your patient base. Based on your clinic’s location and demographics, you may be missing a huge number of non-English speaking people. There may be a lack of dental care clinics in your area that offer Spanish or multilingual communications. Therefore, hiring multilingual answering services can clearly set your dental clinic apart from your competitors and attract more patients.
Maintain Your Existing Patients
Patients want their issues to be solved quickly and urgent issues can happen at any time. No matter if it is after hours or during holidays, if you can’t answer your patients when they call, they will simply reach another clinic that does provide 24/7 answering services. 24/7 multilingual answering services make sure that you do not miss any patients calls, on holidays or over the weekend. Your patients’ calls will be answered by a live human agent who is happy to help them.
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