What CX Developments Can We Expect In 2022? | Blackchair |
Posted: January 22, 2022 |
As the CX industry breaks new ground in technology, it is set to transform CX center operations. In the years preceding the pandemic, CX functions were complex, time-consuming, and restricted to a handful of CX personnel. This denied organizations the opportunity to enrich their processes with more open-ended, collaborative processes. This could be changing in 2022, as CX centers adopt more flexible, cloud-based technology.
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