Three Tips for Creating Business Processes |
Posted: December 7, 2021 |
The concept of business process management, or BPM, is to encourage workers to produce excellence when they are handling various processes. BPM is also useful as it ensures that people have a blueprint for how to sustain that excellence each time they are handling a particular task. The issue for small businesses is that creating these business processes is not always straightforward. Below are three tips that will help you create business processes that your employees can follow and adhere to in the short and long-term. 1. Less Can Be More People assume that a great business process map is one that has every bit of information laid out for a person to visualize. That is not necessarily the case. Workers often have to make decisions on the spot, depending on the information that is presented to them on the floor. That is why having so many steps can be confusing, as the business process can veer off into a decision diamond that is almost impossible to understand. Having fewer steps is beneficial, as employees know the framework for how they are supposed to complete a task or customer interaction. That also allows them to use their discretion and experience to guide them on the various stages in between each major step. 2. Simplicity Helps When writing out a business process chart, simplicity is the name of the game. Writing out lengthy sentences or paragraphs for each step is not useful, as employees will struggle to read that information in real-time, or remember it for the future. Ensure that each step is not more than a few words. For instance, a process chart for serving coffee to someone should include steps such as take an order, take out the cups, add coffee to the machine, brew coffee, add milk and/or sugar, put on the coffee cup lid, and serve the coffee. The above steps are concise and easy to understand, which is why someone could follow them and perform the relevant task flawlessly. 3. Include Action Words Employees need direction when they are handling various processes that relate to the day to day running of a business. Each step within abusiness process management chart should include action words, as those explain to the employee what they will have to do during a particular step. An example would be to write “enter sales orders” as a step, rather than “sales orders”, as the former explains to the employee what they must do. The latter may be self-explanatory to some, but may confuse others.
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